Growing professional services teams often hit the same wall: interrupt-driven IT, messy Microsoft 365, and leadership still acting as the help desk. Here’s how Network26 typically gets them on solid ground.
The challenge
The office has outgrown “a friend who knows computers.” Email lives in Microsoft 365, but licenses and sharing are messy. Backups exist but haven’t been tested. When something breaks, work stops until a partner or office manager finds time to troubleshoot.
They don’t want a bloated enterprise MSP contract. They need right-sized support: proactive enough to prevent fires, approachable enough that staff actually open tickets.
What we do
- Assessment: Review the Microsoft 365 tenant, devices, backups, and day-to-day pain points. Separate urgent from nice-to-have.
- Microsoft 365 cleanup: Straighten licenses, permissions, and email security basics so collaboration is intentional, not accidental.
- Backups & security hygiene: Automated backups with restore in mind, plus endpoint protection and practical access controls.
- Help Desk: A clear place for password resets, app issues, and onboarding, with same-day remote when possible.
- Managed relationship: Ongoing monitoring and maintenance under a predictable monthly plan, with project work when the office needs hands-on changes.
The outcome
Leadership stops fielding most tech questions mid-client work.
Monthly managed support instead of surprise break-fix bills every rough month.
One partner for M365, backups, and help desk: documented and reachable.
Services involved
Managed IT · Microsoft 365 · Cybersecurity & backups · Help Desk
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